From guest communications and booking information, to fee structures and emergencies, find the answers to your vacation rental questions here.
FREQUENTLY ASKED QUESTIONS
How does Island Properties handle guest communication and bookings?
As a short-term property manager, we use various communication tools such as email, phone, text messaging, or messaging apps to communicate with guests. To manage bookings, Island Properties can use platforms such as Airbnb, VRBO, HomeAway, or Booking.com.
What is Island Properties' process for screening potential guests?
Island Properties uses a screening process to verify the identity of potential guests and evaluate their suitability for the property. This process can include checking guest reviews, verifying their ID, and asking for references.
How does Island Properties handle cleaning and maintenance between guests?
Island Properties can hire a professional cleaning service or have a designated person clean and maintain the property. The cleaning process includes changing linens, vacuuming, and cleaning bathrooms and kitchens.
How does Island Properties handle damage to the property caused by guests?
Island Properties requires either a security deposit from guests to cover potential damages or a credit card on files to cover repair and or cleaning costs, and conduct a pre and post-rental property inspection. In case of damage, Island Properties can deduct the repair or replacement costs from the deposit.
How does Island Properties handle cancellations and refunds?
Island Properties has a cancellation policy in place that outlines the terms and conditions for cancellations and refunds. This can vary depending on the platform and the specific property.
How does Island Properties handle taxes and accounting for the rental income?
Island Properties keeps detailed records of rental income and expenses and consults with an accountant to ensure compliance with tax laws.
How does Island Properties handle security and access to the property?
Island Properties can provide guests with a code to access the property, and ensure that the property has secure locks and a security system. Island Properties will also inform guests of any security measures they should take during their stay.
What platforms does Island Properties use to list and advertise the property?
Island Properties uses the most popular platforms like Airbnb, VRBO, HomeAway, and Booking.com to list and advertise rental properties. We can also advertise properties on social media, Google ads, or other travel booking sites.
How does Island Properties handle check-ins and check-outs?
Island Properties provides self-check-in instructions to guests or has a person meet them at the property. During check-out, Island Properties asks guests to leave the keys in a designated area or have someone conduct a final inspection of the property.
What is Island Properties' process for handling guest complaints or issues during their stay?
Island Properties has a system in place to handle guest complaints or issues promptly. This can include having a contact person available 24/7, addressing complaints within a set timeframe, and finding a solution that meets the guest’s needs.
What is Island Properties fee structure for short-term rental management services?
Island Properties fee structure includes a percentage of the rental income or a flat fee per rental. Island Properties can also offer different packages based on the level of service provided.
How does Island Properties stay up to date with local regulations and laws regarding short-term rentals?
Island Properties regularly reviews local regulations and laws regarding short-term rentals, and comply with any applicable laws, permits, and taxes. Agents must comply with CE rules and our Broker ensures compliance.
What is Island Properties' process for dealing with noise complaints or disturbances caused by guests?
Island Properties has clear rules and guidelines in place regarding noise levels and disturbances, and provides guests with a phone number or contact person they can reach if they encounter any issues. In case of repeated disturbances, Island Properties can take action to evict the guests.
How does Island Properties handle emergencies or urgent situations at the property?
Island Properties has a plan in place to handle emergencies or urgent situations, such as a natural disaster or a medical emergency. The best advice for guests concerning the potential for inclement weather is to track via a weather app before the stay. In case of any medical emergency first call 911 and second the property manager’s number.
Ready to Relax?
Take the next step in planning your coastal getaway! Rest and connect with family and friends in an environment that fosters relaxation, comfort and beauty.